I’m a big fan of success stories and redemption stories. I’m a big believer in that anything is possible if you put your mind to it, focus on it, and really give it your all. That might sound cliche to some, but I truly believe in that. We all fall down, but it is how we respond and how we deal with it. Do we curl up in a ball, cry, and call it quits? Or do we focus on what we can do to make this situation better? The situation, as they say, can either make or break us. Ken Goodrich is not someone that gives up or shies away from a challenge.
When he took over Goettl Good Guys Air Conditioning Repairmen, they were perceived as anything but good guys. They had a big task in front of them in terms of repairing, pun intended, their image and how people viewed them. In fact, they had an F on the Better Business Bureau (BBB), which is about as long as you can go. That is why this year’s theme is “solid as rock.” I’m not bringing up these past incidents to be negative or cynical. That is not in my nature. I’m bringing them up to show you exactly how far they have come with Goettl Air Conditioning and the good work that Ken Goodrich has done.
Let’s face it: we hear too much negativity in the world to begin with and too many people are trying to bring others down with their negativity and by spewing virtual. What makes Ken Goodrich different is the hands-on approach he takes with the company. He has his fingerprints all over the company. However, he doesn’t like to micromanage. He has assembled a team he believes in and trusts. Because of this, all he has to do is give them instructions, let them go to work, and watch the magic happen, as they say. He has his goals and his instructions, which the employees understand, but after that, it is up to them to have a little fun along the way and use their knowledge and experience to get the most out of a situation. That is why Ken Goodrich is someone that people enjoy working for.
They know what they have to do, what is required of them, and what the job entails. They also know they will be recognized for a good job well done and appreciated by the bossman.
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